Last Updated: 03-11-25
At Sourdough Resource, we strive to provide you with high-quality baking tools and supplies. Because some of our products are sourced from international suppliers, shipping times may vary. This policy outlines our shipping process, estimated delivery times, and what to expect when placing an order with us.
1. Order Processing
- Orders are typically processed within 2-5 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with tracking details (if applicable).
2. Shipping Times & Delivery Estimates
Since we work with suppliers from different regions, shipping times vary based on product availability and destination. Below are our estimated delivery windows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10-30 business days |
| Canada | 12-35 business days |
| Other International Locations | 15-40 business days |
- These timeframes are estimates and may be affected by factors beyond our control, including customs delays, carrier issues, or global supply chain disruptions.
- If you are ordering multiple items, they may arrive separately.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Occasionally, we may offer free shipping promotions. Any applicable promotions will be displayed at checkout.
4. Tracking Your Order
- If your order includes tracking, you will receive a tracking number via email once your package ships.
- Some international shipments may have limited tracking availability, depending on the shipping carrier.
- If you do not receive tracking information within 7 business days of placing your order, please contact us at support@sourdoughresource.com.
5. Delayed or Lost Shipments
While we do our best to ensure timely delivery, there may be occasional delays due to factors outside our control.
- If your package has not arrived within 10 days of the estimated delivery window, please contact us.
- We will work with the shipping carrier to locate your order and provide an update.
- If a package is deemed lost, we will offer a replacement or store credit, depending on availability.
6. Customs, Duties & Taxes
- For international orders, your country may impose customs fees, import duties, or taxes upon arrival. These charges are not included in our prices and are the responsibility of the customer.
- We are not responsible for delays caused by customs processing.
7. Address Issues & Returned Packages
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect address or unclaimed delivery, we can reship it at the customer’s expense or issue a refund (minus shipping fees).
8. Contact Us
If you have any questions about shipping, please contact us:
📧 Email: support@sourdoughresource.com
🌍 Website: sourdoughresource.com